(F)requently (A)sked (Q)uestions

How long will it take to process my order?
Generally your order is done within 5-7 days from when we receive it. Because we are located in a tourist destination, there may be delays during our peak summer season, July/August and the Christmas shopping season, November/December, you should allow 2 weeks.

Do you ship outside the continental US?
Yes, but additional shipping charges will apply. Generally it is double what is listed.

Is there an additional charge for personalizing and artwork?
All of our prices include the artwork and the name as seen on the samples.
All artwork is done on one side of items.

Can additional artwork be done on other sides?
Yes. To do this will require additional charges which will vary according to the item. Please call to discuss this with our staff.

Can I choose artwork not included in the dropdown list?
Yes. The patterns we have listed are the most popular ones. However, each item is hand-painted to order. If you would like to request something other
than the patterns listed, just type this into the comment box under each item. If we have questions regarding your request, we will contact you by email or by phone.

Will the artwork be just like the last item I ordered?
We do our best to keep the artwork consistent so you will know what you ordered will look like. Keep in mind that we have at least six different artists on staff, painting your order. Each has their own touch and style so the items truly are unique as no patterns, stencils or transfers are used.

Can I choose colors to be used?
Yes. Just type your preferences in the comment box.

Can I request certain cartoon characters?
Due to licensing laws we are not free to do licensed characters such as 'Winnie the Pooh' or Disney characters.

How will my items ship?
We use UPS and US Priority Mail for all of our shipping. Small items that can fit in a Priority Box will come via US Mail, i.e. pillowcases, backpacks, frames. All others will be shipped via UPS.

Can a gift card be included?
Yes, we will include a gift card if the item you ordered is being sent to a different address. Just type your message in the comments box. Gift items sent to other addresses will not receive a copy of the invoice.

Can I order items I've seen in your store that are not on the website?
Yes. The website and catalog include most of the items available for personalizing. However, you may have been in the store and seen items that have not yet made it to the site, so please feel free to call directly to order these items.

What happens if an item is not in stock?
If we happen to be temporarily out of stock on an item, you will be emailed with 24 hours of your order. Should you not respond within another 24 hours we will attempt to contact by phone. It is a good idea after placing an order to watch for update emails from us.

Do you sell wholesale or do volume discounts?
We do not sell wholesale or do volume discounts.

Where is your store located?
Our store is located in Barefoot Landing, an outdoor shopping complex North Myrtle Beach, SC.

How long have you been in business?
Anything Joe's started in Myrtle Beach, spring 1997, at the Myrtle Square Mall. However 'Joe' has been hand-painting and personalizing gifts for over 18 years!

Are you a Franchise?
Yes! If you have questions about the possibility of become a franchise store of Anything Joe's for your area, you may contact us regarding this at: info@anythingjoes.com.